Safe and Secure Gaming

yesbet's Responsible Gaming

Gaming should be a source of entertainment — not stress or harm. yesbet believes every player has the right to know their limits and to have the tools to stay within them.

For players aged 21 and above only

Our Position

Gaming is Entertainment, Not Addiction

At yesbet, we see every player as a responsible adult. Online casino and sports betting can be enjoyable, but they carry real risks. For some people, gaming can gradually slip out of control — leading to financial pressure, family problems, and emotional stress. That is why we provide responsible gaming tools and information on our platform from the start.

You must be at least 21 years old to open an account or place any kind of bet on this site. Participation by minors is strictly prohibited. Under our Terms and Conditions, age verification is mandatory at the time of registration, and yesbet reserves the right to close any account where false information has been provided.

Responsible gaming means more than just watching your bank balance — it also means being aware of how much time and attention you are spending. Betting or casino games are never a way to recover lost money. Every bet is an entertainment decision, not an investment. Our Privacy Policy explains how your personal information is kept secure — this is an essential part of responsible gaming.

If you find yourself thinking about gaming too much, or feel the urge to keep playing to win back lost money — that is a warning sign. In that situation, take a break and use the tools listed below. Our FAQ page has answers to more questions about responsible gaming.

Our Commitment

yesbet puts every player's protection first. Your enjoyment matters to us — but your wellbeing matters even more.

Take Control

Self-Limit Tools

After logging in to yesbet, you can set any of the limits below with the help of our support team. Your request will be applied immediately.

Deposit Limit

Set a maximum amount you can deposit per day, per week, or per month. Once set, it takes effect immediately. A request to increase the limit takes effect after 24 hours.

Session Time Limit

Set a maximum amount of time you can play in one sitting. When the set time is up, the platform will automatically prompt you to take a break and, if needed, end your session.

Loss Limit

Decide in advance how much you are willing to lose within a given period. Once the limit is reached, no further bets can be placed for that period — protecting your money and keeping things in check.

Cooldown Break

Temporarily close your account for a few days or a week. You will not be able to log in during this time. Once the break ends, your account will be reactivated automatically.

Self-Exclusion

If you need a long-term break, you can apply for a full self-exclusion from 30 days up to 5 years. During this period, your account will be completely inactive and cannot be reactivated early.

Direct Support

To set any limit or get immediate assistance, contact the yesbet support team via 24/7 live chat or email — support is available in Bengali.

Stay Alert

How to Recognise the Signs of a Problem

Everyone's experience with gaming is different. If any of the signs below appear in yourself or someone you know, they should be taken seriously. These are not signs of weakness — they are signals to get help in time.

Ask yourself: has gaming caused harm to any important responsibility or relationship over the past few weeks? If the answer is yes, it is time to seek help.

Repeatedly playing to try to win back lost money — and being unable to stop thinking about it.
Spending long hours gaming at the expense of meals, sleep, or time with family.
Starting to borrow money, take on debt, or dip into savings to fund gaming.
Hiding gaming activity from family or friends, or lying about it.
Feeling anxious, restless, or angry when unable to play.
Failing to meet work or academic responsibilities solely because of gaming.
Needing to bet more than before to feel the same level of satisfaction.

You Are Not Alone

Where to Get Help

If you recognise a problem, the wisest thing to do is seek support as quickly as possible. Help is available from the following sources.

yesbet Live Chat

Support is available in Bengali 24 hours a day, 7 days a week. Requests for self-limit, cooldown, or self-exclusion are handled immediately. Speak directly with our team via live chat.

Email Support

If you are not comfortable chatting, you can write to us by email. Send the details to [email protected] — responses are available in both Bengali and English.

Family and Trusted People

Talk openly with the people close to you. Support from family is often one of the most effective things alongside professional help. Let the people around you know what is going on.

Professional Counselling

Seeing a mental health professional or counsellor is not a sign of weakness. Advisors trained in behavioural addiction can provide confidential support.

Our Responsibility

What yesbet Does to Protect You

Age Verification

We take identity verification steps to ensure no one under 21 can register an account. This platform is strictly off-limits to minors.

Monitoring Unusual Behaviour

If an account shows a sudden unusual betting pattern, our team will reach out proactively to check in. This is done out of concern, not to exercise control.

Providing Accurate Information

We never make promises that betting or casino games will generate guaranteed income. It is our policy to clearly communicate bonus terms and the risks involved.

Data Protection

All transactions and personal data are kept secure using SSL encryption. Your information is never sold or shared with third parties.

Practical Advice

Tips for Healthy Gaming

Responsible gaming is not complicated — a few simple habits keep gaming enjoyable and help you avoid problems.

Set a budget before you play — only set aside an amount whose loss would not affect your life.
Set a time limit — track the clock while you play and take a break after the set time is up.
Do not play when you are angry, sad, or stressed — decisions made in emotional moments are often the wrong ones.
Avoid gaming under the influence of alcohol or any other substance.
Do not place bigger bets immediately after a loss — chasing losses this way very often leads to even greater ones.
Do not make gaming your only pastime — keep time for family, friends, and other interests as well.

Ask Yourself

Ask Yourself These Questions

Ask yourself these questions from time to time. Honest answers will help you understand where gaming stands in your life.

How much money in total have I spent on gaming in the past month?
Am I finding it hard to focus on other things because I keep thinking about gaming?
Has any family member recently expressed concern about my gaming?
When I want to stop, can I actually stop — or does it feel difficult?
Am I enjoying gaming for fun, or am I playing just to avoid losing more?

Common Questions

Responsible Gaming FAQ

Self-exclusion means voluntarily removing yourself from the platform for a set period of time. During this period, logging in, making deposits, or placing bets is completely blocked. You can choose a self-exclusion period ranging from 30 days to 5 years. To apply, contact yesbet's 24/7 live chat or email — the team will act immediately. Once self-exclusion takes effect, it cannot be lifted before the chosen period ends.

At yesbet, your national ID or other government-issued ID is verified when opening an account and before your first withdrawal. If anyone under 21 opens an account using false information, that account will be closed and yesbet reserves the right to withhold any deposited funds. This rule exists to protect minors.

Start by talking to them calmly and without judgment. Let them know you want to help. You can contact yesbet support directly — explain the situation via live chat or email and the team will guide you on next steps. If the account holder contacts support themselves, self-limit or self-exclusion can be arranged. It is also advisable to seek advice from a professional counsellor.

Yes, but the two directions work differently. A request to lower your limit takes effect immediately. A request to raise your limit requires a 24-hour waiting period — this delay is intentional, to protect you from decisions made in the heat of the moment. Contact the support team via live chat or email for any changes.

Yes. The World Health Organization classifies gambling disorder as a recognised behavioural addiction. It is not a lack of willpower — it is a psychological condition for which professional help is effective. The sooner help is sought, the better the chances of recovery. There is no shame in it — reaching out for help is the right thing to do.