yesbet Privacy Policy

Section 1
Introduction and Scope

This privacy policy applies to the yesbet platform. When you use our website, create an account, make a deposit, play games, or contact our support team, certain information comes to us. This document clearly explains how that information is handled.

By using yesbet's services you agree to the terms of this privacy policy. This policy should be read alongside our Terms and Conditions, as both documents together form the legal framework for our services.

This policy applies to all pages and services under the yesbetcasino.cam domain only. Third-party websites and payment gateways are governed by their own privacy policies, for which yesbet is not responsible.

Section 2
Types of Data Collected

2.1 Identity Information

Your name, date of birth, email address, and mobile number are collected at registration. This information is used to verify your identity and keep your account secure.

2.2 Financial Information

For deposits and withdrawals, your payment method details — such as your bKash, Nagad, Rocket, or Upay number — are collected. Full payment identification numbers are not stored on our servers; only the portion needed for verification is retained.

2.3 Transaction History

Records of all your deposits, withdrawals, bets, and game sessions are saved automatically. This information is used to resolve account disputes and prevent fraud.

2.4 Technical Information

Your IP address, browser type, operating system, device identifier, and logs of time spent on our site are collected. This information is used to maintain the security and performance of the site.

Section 3
How Data Is Collected

yesbet collects data in the following ways:

• Directly provided: Information you give us through registration forms, login, payments, and support chat.
• Automatic collection: Technical information recorded automatically via cookies and server logs when you browse the site.
• From third parties: Transaction verification data from payment processors, and confirmations from identity verification services.

Section 4
Purposes of Data Use

Collected data is used only for the following legitimate purposes:

1. Creating, managing, and securing your account.
2. Processing deposits and withdrawals.
3. Activating bonuses and promotional offers.
4. Sending messages to your email or mobile about important account matters — such as transaction confirmations or security alerts.
5. Detecting and preventing fraud, account hacking, and other unlawful activity.
6. Blocking access for persons under 21 and enforcing responsible gaming policies.
7. Resolving customer support queries and complaints.
8. Improving site performance and user experience.

yesbet never sells your information or transfers it to advertising companies.

Section 5
Sharing Data with Third Parties

In specific circumstances your information may be shared with selected third parties:

5.1 Payment Processing Services

Mobile financial services such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions. This information is minimal and used only for that specific transaction.

5.2 Identity Verification

Relevant information may be shared with verification service providers to confirm your identity. This process is necessary for account security.

5.3 Legal Obligations

Under applicable law in Bangladesh, required information may be provided in response to a court order or a lawful request from a competent authority.

Section 6
Cookies and Tracking Technologies

yesbet uses cookies and similar technologies. These fall into three main categories:

• Essential cookies: These are always active to keep login sessions running and handle basic site functions. Disabling these cookies will prevent the site from working properly.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics cookies: Collect anonymous statistics to understand which parts of the site are used most. Individuals cannot be identified.

You can control or delete cookies through your browser settings. However, disabling essential cookies may disrupt login and payment functionality.

Section 7
Data Retention and Deletion

Your data is retained for the minimum time necessary:

• For active accounts, from the date the account is opened until the date it is closed.
• Financial transaction records are kept for a set period after account closure as required by law.
• Customer support conversations and complaints are kept for a relevant period after resolution.

After account closure, data that does not need to be retained by law is securely deleted or anonymised.

Section 8
Protection of Minors' Data

yesbet strictly enforces a 21+ age policy. No person under 21 is permitted to open an account or use the service. Age is verified at registration and confirmed further through identity verification.

If we are notified that a minor has mistakenly created an account, that account is closed immediately and the associated data is deleted.

Section 9
Your Rights

As a yesbet member, you have the following rights regarding your own information:

• Right to access: You may ask what information we hold about you.
• Right to correction: You may request that any incorrect information be corrected.
• Right to deletion: You may request deletion of data that does not need to be retained for legal reasons.
• Right to object: In certain cases you may object to the processing of your information.
• Portability: You may request your information in a structured format.

To exercise these rights, contact us via live chat or email. We will respond within a reasonable time of receiving your request.

To learn more about using the site, read our About Us page, which gives a full overview of yesbet's services.

Section 10
Security Measures

yesbet uses multiple layers of security technology to keep your data safe:

• SSL/TLS encryption: All data transmitted between the website and server is encrypted.
• Password hashing: Your password is never stored directly; only its hashed form is kept.
• Two-step verification: OTP-based verification is activated for suspicious logins or large withdrawals.
• Regular security audits: Audits are conducted regularly to identify system vulnerabilities.
• Restricted access: Only authorised staff can access your data, and only when necessary.

Please note that zero risk cannot be guaranteed when transmitting data over the internet. Keep your account password private and do not share it with anyone.

Section 11
Policy Changes

yesbet reserves the right to update this privacy policy from time to time. If any significant changes are made, notice will be given via your registered email or a site notification.

Continued use of the site after changes have been made will be taken as acceptance of the updated policy. If you have any questions about policy changes, contact the support team.

Section 12
Contact

Contact us for any privacy-related questions, complaints, or requests. Our support team is available in Bangla and English, seven days a week, 24 hours a day, via live chat and email.